Privacy Policy

1.1 We Never Sell Your Data

Floatpoint does not sell or trade your personal information to third parties under any circumstances.

1.2 Limited Disclosure

We only disclose your data when required by law, to comply with a legal process, or to protect the rights, property, or safety of Floatpoint, our users, or the public.

2.1 Account Information

When you register, we collect your name, email address, billing address, phone number, and any other information you provide.

2.2 Service Usage Data

We gather data about how you use our services—including server logs, IP addresses, device identifiers, API calls, bandwidth and resource usage, uptime metrics, and performance statistics—so we can operate and improve our platform.

2.3 Payment Information

All payment data (credit card numbers, bank details) is processed and stored by PCI-compliant third-party payment providers. Floatpoint never stores raw payment credentials on our servers.

2.4 Zero Trust & Security Logs

For our Zero Trust offerings, we collect connection logs, authentication attempts, and device posture data to enforce access policies and troubleshoot issues.

2.5 Cookies & Analytics

We use cookies, web beacons, and third-party analytics tools (e.g., Google Analytics) to understand site usage, remember preferences, and improve your experience. You can manage cookie settings in your browser.

3.1 Service Delivery

To provision, maintain, troubleshoot, and improve your Floatpoint services.

3.2 Customer Communication

To send important updates, billing notices, and support responses.

3.3 Marketing & Promotions

With your consent, we may send you news about product launches, special offers, or events. You can opt out at any time.

3.4 Security & Compliance

To detect fraud, enforce our Terms of Service, and comply with legal obligations.

4.1 Third-Party Service Providers

We engage trusted vendors (e.g., hosting, payment processing, analytics) who have access to your data solely to perform tasks on our behalf and under strict confidentiality obligations.

4.2 Legal Requirements

We may disclose information in response to lawful requests by public authorities, court orders, or to investigate suspected fraud or illegal activity.

4.3 Business Transfers

If Floatpoint is involved in a merger, acquisition, or asset sale, your information may be transferred. We’ll notify you before your data is moved or becomes subject to different privacy terms.

We employ industry-standard safeguards—encryption in transit (TLS), encryption at rest, firewalls, access controls, and regular security audits—to protect your data. However, no system is impenetrable; we cannot guarantee absolute security.

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Usage and log data may be retained up to 24 months, unless otherwise required or permitted by law.

You have the right to: • Access and receive a copy of your personal data. • Rectify inaccurate or incomplete information. • Request deletion of your data (subject to legal retention requirements). • Object to or restrict processing in certain circumstances. To exercise these rights, contact us at [email protected].

Our services are not intended for individuals under 13. We do not knowingly collect personal data from children under 13. If we learn we have inadvertently collected such data, we will promptly delete it.

Floatpoint operates globally. By using our services, you understand and agree that your data may be stored and processed in the United States or other countries where we or our service providers maintain facilities.

We may update this policy periodically. Any changes will be posted here with a revised “Last Updated” date. Continued use of our services after changes indicates acceptance of the new terms.

If you have questions or concerns about this Privacy Policy, please email us at [email protected].